CLOSE

Terms and Conditions

Your Seasonz itinerary and quote is to be read in conjunction with, and is subject to, the Seasonz booking conditions as detailed in this document.

 

 

Prices

 

 

Prices are quoted in New Zealand dollars and include GST (15%). Except where specified the price does not include international airfares, domestic airfares, cost of obtaining a passport or visa, baggage charges, personal insurances, meals or sightseeing other than as indicated in the itinerary, optional activities stated in the itinerary, beverages not otherwise stated in the itinerary, laundry facilities, communication costs and personal items.

Airfare, accommodation and other supplier charges are subject to change without prior notice, even though your arrangements have been confirmed by us. Whilst we attempt to negotiate fixed supplier prices, such changes are beyond our control (e.g. airline taxes).

We also reserve the right to increase the itinerary price to reflect fluctuations in exchange rates.

 

 

Payment

 

 

To secure your itinerary we require an initial non-refundable booking confirmation fee. The balance payment is due as per the below terms. When settling the balance invoice, the payment will be reduced by the amount of the booking confirmation fee.

All year except any travel between 15 December - 06 January

Balance payment is due no later than 91 days prior to the date of arrival in New Zealand. Where a booking is made within 91 days of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be payable immediately.

All travel between 15 December - 06 January

Balance payment is due no later than 14 August. Where a booking is made after 14 August, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.

Failure to make payment on, or before, the due date will result in an automatic cancellation of your booking

 

 

Form of Payment

 

Payments can be made either by direct deposit or by credit card. Our preference is for direct deposit.

Payments are to be made in New Zealand dollars, unless agreed otherwise.

 

 

Amendments and Cancellations

 

All amendments and cancellations must be advised in writing as soon as possible. We will make every effort to accommodate any requested amendments to your itinerary, but we reserve the right to recover any additional costs and charges arising through changes of travel dates, accommodation upgrades or other components of your itinerary.

From receipt of deposit, the following AMENDMENT terms will apply:

Where a client has paid a deposit and yet to pay the final balance:

Seasonz will assist where possible subject to Terms and Conditions of suppliers plus a 5% fee to amend dates once within 12 months of the original dates. The deposit will be held on file and transferred to the new confirmed dates. Travelers will be responsible for any increase due to seasonal differences in cost.

Where a client has paid the final balance:

Seasonz will assist where possible subject to Terms and Conditions of suppliers plus a 10% fee to amend dates once within 12 months of their original dates. The full balance will be held on file and transferred to the new confirmed dates. Travelers will be responsible for any increase due to seasonal differences in cost.

 

From receipt of deposit, the following CANCELLATION schedule will apply:

All year (except any travel between 15 December - 06 January):
  • Received outside 91 days prior to date of travel; client will forfeit their booking confirmation fee.
  • Received 91 to 47 days prior to date of travel: client will forfeit their booking confirmation fee & 100% of accommodation costs.
  • Received within 46 days of travel: client will forfeit 100% of itinerary cost

 

All travel between 15 December – 06 January (inclusive):
  • Received before 14 August: client will forfeit their booking confirmation fee.
  • From 15 August: client will forfeit their booking confirmation fee & 100% of accommodation cost.
  • Received within 46 days of travel: client will forfeit 100% of itinerary cost

 

 

Health & Passport Information

 

You will need a current government issued passport to travel to New Zealand which is valid three months beyond the intended date of departing New Zealand as well as return tickets. There are no compulsory health formalities for New Zealand. It is your responsibility to check your passport is valid and to obtain any necessary visas or entry permits. We cannot accept responsibility for any delays or expense incurred through irregularities in your travel documents.

 

 

Entry Regulations & Electronic Travel Authority (ETA)

 

All visitors from a visa waiver country (this includes countries like the Unites States), all travellers traveling through New Zealand from a transit visa waiver country as well as all cruise ship passengers (regardless of nationality) and all permanent residents of Australia require an Electronic Travel Authority (ETA).

Travellers can request their ETA via the ETA mobile app or the Immigration NZ website (https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/about-visa/nzeta).

The app is fast and easy to use and offers greater data accuracy, making it the preferred option. We recommend visitors and transit passengers request their ETA well in advance of travel. Please allow at least 72 hours for processing. Travellers who arrive at their port of departure without an ETA will still be able to request an ETA at this time; however, if the ETA request cannot be processed in time, or the ETA request is declined, the passenger will be denied boarding.

Citizens of other countries should check with their local New Zealand embassy as entry requirements can vary.

 

 

Accommodation

 

Bonds or credit card imprints may be required by accommodation suppliers, where they are providing a telephone, mini-bar and/or other facilities. These are usually requested at the time of check-in. All such costs will be your responsibility.

 

 

Guest Behaviour

 

We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of your representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party or their property.

 

 

Complaints

 

If you have a complaint during your holiday, you must notify your designated Seasonz Account Manager immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot and you wish to write to us after your holiday, this must be done no later than 28 days after your return. Full details should be provided and an investigation will then be made. We aim to settle all complaints amicably.

 

 

Privacy

 

Seasonz will not disclose any personal information to any other party without your consent, except to relevant suppliers, related entities or advisors of Seasonz or where Seasonz is otherwise required by law to do so. You may access your personal information on written request to Seasonz.

 

 

Map, Photographs & Marketing Material

 

Maps, photographs and all marketing material including brochures, flyers etc. are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas but may not be included in the holiday. Hotel room photographs / descriptions are representative only; actual rooms occupied may vary in décor and inclusions from those shown. Many images are supplied courtesy of tourist bureaus, hotels and tour operators.

 

 

Our Liability

 

We use our best endeavours to select reputable and competent suppliers but will not be liable for any loss, damage or claim arising from acts, defaults or omissions outside of the control of Seasonz, its employees and agents, or for any cause independent of human control. This includes (but is not limited to) loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars whether declared or not, terrorism, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, pandemics, quarantines or medical or customs regulations.

To the extent permitted by law, Seasonz excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property whatever nature) that may arise in any way in connection with the offer or supply of goods and services through Seasonz or any third party, or in connection with the supply of such goods or services. Where Seasonz is liable, its liability will be limited as determined by Seasonz to the re-supply or payment of the cost of re-supplying the relevant goods or services.

We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own; accordingly, we cannot take responsibility for your personal satisfaction.

We reserve the right to withdraw a tour or any part of it, or alter an itinerary as deemed necessary due to weather, issues of safety, unforeseen circumstances or circumstances outside our control, and will not be liable in any such event. Any additional costs incurred due to airline flight or charter boat delays or cancellations due to weather or circumstances beyond our control will be to your account.

 

 

Law of Contract

 

These booking conditions are governed by the laws of New Zealand and any action arising under them or in any way connected with the itinerary may be brought only in a court in New Zealand.

 

 

Travel Insurance

 

We strongly recommend that all clients obtain comprehensive travel insurance cover before travelling. Policies should be checked to ensure that they include cancellation of trip before departure, all medical situations including hospitalisation, repatriation, cancellation, and loss or damage of baggage/valuables en-route.

 

 

Contact

 

Contact Seasonz Travel Limited, P O Box 91000, Victoria St West, Auckland 1142, New Zealand, PH +64 9 360 8461, fax +64 9 361 3710, web www.seasonz.co.nz.